Gear up payment issues, such as declined or incomplete transactions

If you lot have issues paying for Google products, you might demand to prepare a problem with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot be completed"

A diversity of different situations may trigger this bulletin. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting boosted information to u.s.a., please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing accost for your payment method (such as a credit bill of fare) matches the address recorded in your Google payments centre settings. If they don't match, update your accost in your Google payments center, and effort the transaction again.
  • Attempt using a Google Play gift card to consummate the transaction.
  • Try using the best interface for your computing device:
    • If y'all're using a desktop computer, try the transaction using the Google product's website.
    • If you're using a mobile device, try using the product'due south mobile app (if an app is available).
  • If yous're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the society once more.
    • Endeavor creating a new Google account if you don't already have one and visiting the Google Store to try the transaction once more.

"Unable to consummate transaction: Expired bill of fare"

Bank check to see if your payment method is up to appointment. If it isn't, update it in the Payments center.

"Unable to consummate transaction. Please use another form of payment."

Note: These steps besides utilise if you see the error message "Your payment didn't go through. Delight effort a different payment method or effort once more later."

Endeavor the following:

  1. Check to meet if your payment method is up to appointment. If information technology isn't, update it in the Payments eye, then try your buy over again.
  2. Make certain you accept plenty coin in your account for the purchase.
  3. If you lot're still having issues, contact your bank to see if there'due south a trouble with your business relationship.
  4. Try making the purchase once more with a different payment method.

"Your payment was declined due to an outcome with your account"

If you see this message, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a niggling more information to protect your business relationship against fraud.
  • We need a little more information to comply with Eu law (European customers only).

To fix the effect, effort the following:

  1. Get to the Payments center.
  2. Take action on whatsoever errors or requests in the payments center.
    1. You might need to verify your identity before y'all can buy anything through your Google Account.
  3. Make sure your name, address, and payment information are upward to date.

"Unable to procedure payment: Low carte du jour balance"

You lot might not accept enough funds in your account to make the payment. Bank check your account balance or contact your depository financial institution.

Ineligible or unavailable credit or debit carte du jour

Card is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. You must verify the carte before y'all tin apply it over again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the menu that says "Verification needed," click Verifyand thenAccuse card.
  4. Within 2 days, you'll notice a temporary charge on your bill of fare statement along with an eight-digit code.
  5. To complete verification, go to pay.google.com and enter the viii-digit code.

If you endeavour to verify the payment method over again:

  1. Ostend which bill of fare y'all want to verify.
  2. Cheque how long ago you tried to verify your bill of fare.
    • If less than 2 days: Await up to 2 days.
    • If more than ii days: Check your card statement. You lot should discover a temporary accuse from Google called "GOOGLE TEST," with an 8-digit code.

Carte is grayed out & says "card is ineligible"

Y'all can't use this card for this purchase. Try to make the buy over again with a different carte.

If the carte you want to use isn't listed, follow the on-screen instructions to add a new bill of fare.

Airtight payments profile

Learn more most what to do if you temporarily or permanently closed your payments profile.

If you're however having trouble, contact back up.

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