If Shared Albums aren't working

Subsequently you turn on Shared Albums, you might have questions about comments, likes, invites, videos, and more.

About Shared Albums

How exercise I dorsum upwards a Shared Album?

Shared Anthology content isn't automatically backed up. If you want to save a photo or video from a Shared Anthology, add it to your photo library earlier you back up your device.

  • On your iPhone, iPad, or iPod touch: Tap the photo, then tap the Share button, then tap Salvage Image.
  • On your Mac: Select the photo or video, command-click > Import.

Whatever comments or likes attached to a photo or video in a shared album aren't saved with the photo or video.

What do I need to come across and share videos, contribute to someone else's Shared Album, and add together comments or like photos and videos?

  • iPhone, iPad, or iPod bear upon with iOS 7 or later
  • Mac with Os X Mavericks 10.nine or afterwards
  • Apple Television (2nd, 3rd, or quaternary generation) with Apple TV software vi.0 or later
  • PC with Windows vii or later and iCloud for Windows

If the possessor of a Shared Anthology turns on the Public Website option and shares the link with you, you tin can utilise any upwards-to-date browser to see photos and videos added by the owner and all contributors.

Comments and likes

Learn more about comments and likes.

Why tin't I see new comments in my Shared Album, or why do I see comments that were deleted?

  1. Check the System Status page for problems affecting Photos.
  2. Bank check the Internet connectedness on all your devices by going to apple.com and iCloud.com. You demand to connect to the Internet to make a comment.
  3. See if the number of comments is the same on your iOS device and your Mac or PC.

If y'all have an agile Internet connection, and a photo or video has a unlike number of comments on multiple devices, effort these steps.

On your iPhone, iPad, or iPod touch:

  1. Shut the Photos app. If you lot're non certain know how to do this, follow these steps.
  2. Tap Settings > [your name] > iCloud > Photos.
  3. Turn off Shared Albums.
  4. Tap OK. The albums and photos will automatically be added once more when you lot plow this setting back on.
  5. Go back to the Dwelling house screen. Wait about a minute.
  6. Tap Settings > [your name] > iCloud > Photos.
  7. Turn on Shared Albums.
  8. Become back to the Home screen.
  9. Open Photos and tap the Albums tab.
  10. Tap the name of the Shared Album.
  11. Check the comments on the photo or video.

On your Mac:

  1. From the Photos app, choose Photos > Preferences.
  2. Deselect Shared Albums.
  3. Await about a minute.
  4. Select Shared Albums.
  5. Become to the Shared Album and check the comments on the photo or video.

On your PC using Windows vii or later and iCloud for Windows:

  1. Close any open up Windows Explorer windows you're using to access Shared Albums.
  2. Go to the Start screen, then click the iCloud tile to open iCloud for Windows.
  3. Click the Options push button next to Photos.
  4. Deselect Shared Albums. Click OK, then click Apply.
  5. Wait near a minute, then click the Options button.
  6. Select Shared Albums. Click OK, and so click Apply.
  7. Open iCloud Photos.
  8. Double-click the shared album, and then click Comments.
  9. Check the comments on the photo or video.

Can I modify the name that I use to comment on a Shared Album?

Your proper name in comments matches the full proper name for the Apple tree ID that you used to join the Shared Album. Use these steps to change your brandish proper name:

  1. Delete the comment. After a comment is posted, the display name doesn't change.
  2. Unsubscribe from the Shared Album.
  3. Go to your Apple tree ID account page, sign in, and alter your name. If there'south a credit carte on your business relationship that you're using for purchases, the name must match that credit card.
  4. Ask the owner of the Shared Album to send you a new invitation to the Shared Album.
  5. Accept the invitation, find the photo or video, and repost your comment.

Invites and subscribers

How do I re-invite someone to a Shared Album if they declined my invitation but now want to subscribe?

On your iPhone, iPad, or iPod bear upon:

  1. Tap Photos.
  2. Tap the Albums tab.
  3. Tap a Shared Anthology, then go to the People tab.
  4. Select the person'south name in the list of subscribers.
  5. Tap Resend Invitation.
  6. If you previously removed this person from the listing of subscribers, tap Invite People, enter their electronic mail address, so tap Add.

On your Mac:

  1. Open the Photos app.
  2. Open the Shared Anthology in the sidebar.
  3. Click the People push.
  4. Select the person's name in the list of subscribers.
  5. Click Resend Invitation.

On your PC using iCloud for Windows:

  1. Open iCloud Photos, and double-click the Shared Anthology to open up it.
  2. Click Options.
  3. Click the name of the person who wants to subscribe.
  4. Click Resend invitation, and then click Washed.

I declined an invitation to join a Shared Album. How do I join the album?

Send a message to the possessor of the Shared Album and ask them to invite you again.

I sent email invitations to my Shared Album, but non everyone received ane.

Effort these steps:

  1. Ask the invitees to check their junk or spam email folders for the invitation.
  2. Transport the invitation again. An invitee might not become the message if their mailbox is full, or if at that place'southward a filter that prevented the invite from existence delivered.
  3. If they didn't get the invitation, enquire the invitee for some other electronic mail address that yous can send the invitation to. You tin likewise send the invitation to the telephone number that they use for Messages.
  4. Ask the invitee if they've ever received an invitation, and if they might have unsubscribed from Shared Albums emails. They tin can use the steps beneath to get email invitations again.

If they still don't get the invite, contact Apple Support for help.

I chose not to go Shared Albums invitations, but at present I want to subscribe to Shared Albums.

If you take an email invitation, open it and click Don't Ship Me Shared Album Emails at the lesser of the message. A browser window opens and shows that you're no longer receiving Shared Anthology invitations. Click Disengage this change.

If you no longer accept an invitation, contact Apple tree Back up and ask to receive Shared Album invitations. You won't get previous invitations automatically, merely you tin contact the owner of a Shared Album and enquire for another invitation.

Someone sent me a link to a Shared Album, simply when I click the link a message appears that says the album is no longer shared.

If the album possessor deleted the anthology or removed you from the subscribers list, yous'll become a message that "This photograph anthology is no longer shared."

Contact the possessor of the Shared Album to ask if it's been deleted or to asking a new invitation.

I got a Shared Album invitation from a sender that I don't recognize.

If you lot get a Shared Album invitation that y'all call up might exist spam or junk, let us know. Click Report Junk in the email invitation.

You can as well get to the invitation from the Photos app on your iPhone, iPad, iPod impact, or Mac and choose Written report Junk > Delete and Written report Junk.

Videos

Which video formats and sizes exercise Shared Albums support?

Shared Albums support MP4 and QuickTime video file types, and H.264 and MPEG-4 video file formats. Videos tin can be upward to 15 minutes long.

Tin can I play shared videos over my cellular connection?

Shared Albums support video playback over Wi-Fi and cellular connections. To enable playback over a cellular connection on your iOS device, go to Settings > Cellular and plough on Photos.

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